Returns & Exchanges Policy
At 187 Factory, we are committed to the highest standards of artisanal excellence. Because each of our bags is a fully handcrafted masterpiece tailored to specific luxury standards, our return policy is designed to balance the bespoke nature of our work with our commitment to customer satisfaction.
The PSP (Pre-Shipping Photo) Guarantee The most critical step in our process is the Pre-Shipping Photo stage. Under Heidi’s strict QC (Quality Control), you will receive meticulous photography of your exact bag before it is dispatched. This allows you to inspect every detail—from the leather grain to the precision of the stitching. Once you provide your “Green Light” (GL) based on these photos, the item is confirmed for delivery. This process is designed to ensure that you are 100% satisfied with the craftsmanship before the item ever leaves 187 Factory.
Conditions for Returns or Replacements Due to the high costs and risks associated with international logistics, 187 Factory generally does not accept returns for “change of mind” or personal preference once the item has been shipped. However, we stand behind our quality. We will offer a solution—such as a replacement or credit—under the following circumstances:
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Major Quality Defects: If the item received has a significant functional or aesthetic defect that was not visible in the approved PSPs.
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Incorrect Item: If you receive a model, color, or size different from what was ordered and approved.
Policy Requirements:
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Unboxing Video: To process a claim, a continuous unboxing video (from sealed package to detailed inspection) must be provided within 24 hours of delivery.
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Original Condition: Items must be unused, with all protective plastics, tags, and packaging intact.
By focusing on meticulous QC at the source, 187 Factory ensures that the piece arriving at your door is exactly what you expected, eliminating the need for complex international returns and ensuring a seamless luxury experience.